Our Values
Authenticity
Real people, real profiles. We believe honesty is the foundation of every good connection. Members are asked to represent themselves truthfully in photos, bio, and personal details.
Respect
Different cultures, beliefs, identities, and life paths are welcome here. Members are expected to treat each other with dignity, even when they do not agree.
Safety
Your wellbeing matters, online and offline. We invest in tools, moderation, and partnerships to help keep the platform safe, and we expect members to play their part too.
Responsibility
What you say and do on HeartPath affects others. We ask all members to act with care, empathy, and accountability.
Kindness
Rejection and disappointment are part of dating. We ask members to handle these moments gracefully, and to remember that there is a real person on the other side of the screen.
Community Guidelines
Treat Others Well
- Be kind, patient, and courteous, especially in first messages.
- Respect differences in culture, religion, caste, gender, sexuality, age, and opinion.
- Do not harass, bully, threaten, or intimidate anyone.
- If someone is not interested, accept that graciously and move on.
Be Honest
- Use recent photos that clearly show you.
- Share accurate information about your age, background, and relationship intentions.
- Do not impersonate another person or create fake profiles.
Keep It Safe
- Do not share explicit, violent, or shocking content.
- Protect your personal details — avoid sharing your home address, financial information, or government ID numbers in chats.
- Be cautious about meeting in person. When you do meet, choose a public place and tell a friend.
- Report suspicious behaviour to our support team.
Respect Content Rules
- Do not post content that is unlawful, hateful, defamatory, or infringes someone else’s rights.
- Do not post copyrighted material that is not yours to share.
- Keep your profile appropriate for a diverse, adult audience.
No Misuse of the Platform
- No spam, advertising, or soliciting money or business.
- No fraud, scams, or pretending to be someone you are not.
- No automated tools, bots, or scripts.
- No collecting information about other members for outside use.
Specific Things We Do Not Tolerate
Some behaviours cause serious harm and will always be treated strictly:
- Catfishing or creating fake profiles to deceive others.
- Romance scams or requests for money.
- Sharing intimate images of someone without their clear consent (including threats to do so).
- Doxxing — sharing someone’s private information publicly or with others.
- Organised harassment or coordinated attacks against members.
- Content that exploits or endangers anyone, especially minors.
Reports of these behaviours are prioritised, and serious cases may be reported to law enforcement where the law requires or permits.
Inclusivity
HeartPath is for everyone — across backgrounds, identities, faiths, and walks of life. Discrimination based on race, religion, caste, nationality, gender, sexual orientation, disability, or similar grounds has no place here. Our design, policies, and moderation choices aim to reflect this commitment.
How to Report a Concern
If something does not feel right, please tell us. You can report another member or a specific message through the report button inside the app, or by emailing our support team. Reports are confidential, and we do our best to act on them quickly and fairly.
We treat retaliation against members who report concerns as a serious violation of these guidelines.
How We Review and Enforce
We use a combination of automated systems and trained human reviewers to keep HeartPath safe. Our approach is proportionate — the action we take depends on what happened, how serious it was, and whether it has happened before.
Possible Actions
- A friendly reminder for small, first-time issues, helping members understand what went wrong.
- Content removal or edits where a post or message breaks the rules.
- Temporary suspension for repeated or more serious breaches, usually after a warning.
- Permanent account removal for severe violations or repeated disregard of the rules.
- Reporting to authorities where the law requires it or where there is a genuine risk to someone’s safety.
Notice and Appeal
When we take action on your account, we will usually let you know what happened and why, unless doing so would put someone at risk or breach the law. If you believe we got it wrong, you can appeal by replying to the notice or contacting our Grievance Officer. Appeals are reviewed by someone other than the person who took the original decision, and we aim to respond within 7 days.
A Note on Meeting in Person
When online chats lead to in-person meetings, we want you to be safe:
- Meet in a public place for the first few times.
- Tell a trusted friend or family member where you are going and when.
- Arrange your own transport and keep your phone charged.
- Trust your instincts — if something feels off, it probably is. You are never obliged to stay.
If something happens that makes you feel unsafe, please contact local authorities first, and also let us know so we can take action on our side.
Changes to This Document
We may update this Community & Values document from time to time to reflect how the platform and our community grow. When we make significant changes, we will share them through the app, by email, or on our website. Continued use of HeartPath after the changes take effect means you accept the updated version.
Contact Us
If you have questions, feedback, or concerns about our community standards, please reach out to our Grievance Officer.
Grievance Officer
Universal Ideology LLP
Email: support@heartpath.ai
We acknowledge all messages within 24 hours and aim to resolve concerns within 15 days, in line with applicable Indian regulations.
Thank you for being part of HeartPath. Together we can keep this a warm, honest, and hopeful place.