1. Who Can Use HeartPath
HeartPath is an adults-only matchmaking platform. To create an account, we ask that you:
- Are at least 18 years old.
- Are legally able to enter into this agreement in your country.
- Provide accurate, truthful information about yourself.
- Use the platform for genuine personal reasons, not commercial or unlawful ones.
If we discover that an account was created with false information, we may pause or close it after giving you a chance to respond, except where immediate action is needed to protect other members.
2. Your Account
Your account is personal to you. Please keep your login details private, and let us know right away if you suspect someone else is using your account. You are responsible for activity that happens under your account, but we will work with you in good faith if something goes wrong that was not your fault.
3. How You Are Expected to Behave
HeartPath is meant to be a safe, welcoming place. To help keep it that way, we ask that you do not:
- Post content that is unlawful, harmful, defamatory, obscene, hateful, or threatening.
- Harass, bully, stalk, or impersonate other members.
- Send spam, scams, or unsolicited commercial messages.
- Infringe anyone’s intellectual property or privacy rights.
- Use bots, scripts, or automated tools to access or interact with the platform.
- Try to break, reverse-engineer, or interfere with our systems.
We take these rules seriously. Please see our Community & Values document for a fuller explanation.
4. Your Content
You own what you post. When you upload photos, text, or other content to HeartPath, you grant us a limited, worldwide, royalty-free licence to host, display, and share that content as needed to run the platform — for example, showing your profile to other members.
This licence lasts only as long as your content is on HeartPath. When you delete your content or close your account, the licence ends, although copies may remain in backups for a short time before being fully removed.
We may remove content that violates these Terms or applicable law. Where possible, we will let you know and give you a chance to appeal.
5. Our Service
HeartPath helps people meet, but we cannot promise you will find a match, a relationship, or a particular outcome. The success of any connection depends on the people involved, not on us.
We provide the platform on a best-efforts basis. We aim for reliable, high-quality service, but occasionally things may go wrong — we may need to pause features for maintenance, upgrades, or to fix problems. We will do our best to minimise disruption and keep you informed.
We may add, change, or retire features from time to time. If a change is significant, we will give reasonable advance notice.
6. Payments, Subscriptions, and Refunds
Subscriptions
Premium features are offered on a subscription basis. Payments are handled by secure third-party payment providers, and prices shown include applicable taxes unless stated otherwise.
Cancellation
You can cancel your subscription at any time from your account settings. Cancelling stops future renewals, but your premium access continues until the end of the period you already paid for.
Refunds
We want you to feel the payment was worth it. Refunds are available in the following situations:
- Duplicate payments or billing errors on our side.
- Technical issues that prevented you from using the features you paid for, and that we could not resolve.
- Any situation where a refund is required by law.
To request a refund, please contact our support team within 14 days of the charge. We review each request individually and will respond within 7 business days. Approved refunds are processed to the original payment method within 10–15 business days.
Partial refunds for used subscription periods, promotional offers, and trial packages are generally not available, but we are happy to hear you out if there are special circumstances.
7. Cookies and Similar Technologies
We use cookies and similar technologies to keep the platform running smoothly and to understand how it is used.
Types of Cookies We Use
- Essential: Needed for login, security, and core features. These cannot be turned off.
- Performance: Help us see how the platform is used so we can improve it.
- Functional: Remember your preferences, such as language and display settings.
- Advertising and analytics: Used only with your consent to show relevant ads and measure campaigns.
Managing Cookies
You can accept or reject non-essential cookies through our cookie banner. You can also manage cookies through your browser settings at any time. Please note that turning off certain cookies may affect how the platform works for you.
Third-Party Cookies
Some of our partners — such as analytics providers and payment processors — may place cookies when you use HeartPath. These are governed by their own privacy policies, and we use only partners we trust.
8. Ending Your Account
You can close your account at any time from your settings. We may also suspend or close an account if these Terms are seriously broken. If that happens:
- We will usually notify you first and explain the reason.
- You will have a reasonable opportunity to respond or appeal, except in urgent cases where we need to act immediately to protect others.
- You can request a copy of your data before deletion, subject to our legal obligations.
Some parts of these Terms will continue to apply even after your account ends — for example, sections about ownership, liability, and dispute resolution.
9. Our Responsibility to You
We take pride in HeartPath and we work hard to make it safe and useful. At the same time, there are limits to what we can be responsible for:
- We do not control what other members say or do, and we cannot guarantee the accuracy of their profiles. Please use your own judgment when interacting with others and when meeting in person.
- We do not control third-party websites or services linked from HeartPath.
- Our service is provided on an “as available” basis. We cannot promise it will always be free of minor errors or interruptions.
Where the law permits, our total liability to you for any claim related to HeartPath is limited to the amount you paid us in the 12 months before the claim arose, or INR 5,000, whichever is greater. This limit does not apply to liability for gross negligence, willful misconduct, or anything that cannot be limited by law, including your rights under the Consumer Protection Act, 2019.
10. If Something Goes Wrong — Resolving Disputes
We hope you never need this section, but if you do, here is how we would like to handle disagreements.
- Start by contacting our support team or the Grievance Officer. Most issues can be sorted out quickly and fairly by talking.
- If we cannot resolve things directly within 30 days, either of us may choose to try mediation or other alternative dispute resolution.
- If a dispute still needs to go to court, it will be handled under Indian law in the competent courts of Ghaziabad, Uttar Pradesh, India.
Nothing in this section limits your right to complain to a consumer protection authority or data protection regulator.
11. Force Majeure
Sometimes events outside our reasonable control — such as natural disasters, power outages, internet failures, pandemics, cyber-attacks, or government action — may prevent us from providing parts of the service. When that happens, we will not be responsible for delays or failures caused by those events, and we will work to restore normal service as quickly as possible.
12. Changes to These Terms
We may update these Terms from time to time — for example, to reflect changes in our service or in the law. If we make significant changes, we will let you know through the app, by email, or on our website before the changes take effect. Continued use after the changes take effect means you accept the updated Terms. If you do not agree with a change, you are free to close your account.
13. Other Important Bits
- If any part of these Terms is found to be unenforceable, the rest will still apply.
- Not acting on a breach of these Terms does not mean we waive our right to act on future breaches.
- These Terms, together with our Privacy Policy and Community & Values document, make up the full agreement between you and us.
- You may not transfer your account or rights under these Terms to someone else without our written agreement. We may transfer our rights as part of a business change, and we will tell you if we do.
14. Contact Us
We want HeartPath to feel fair and human. If anything here is unclear, or if you simply want to talk to a real person, please reach out to our Grievance Officer.
Grievance Officer
Universal Ideology LLP
Email: support@heartpath.ai
We acknowledge all messages within 24 hours and aim to resolve concerns within 15 days, in line with applicable Indian regulations.